Kuriosity Healed The Cat

Terms & Conditions

Legal Information, Orders & Store Policies

Kuriosity Healed The Cat operates primarily on an order-on-demand basis. While limited stock of select high-demand items may be held from time to time, most products are ordered from trusted suppliers once payment has been received.

Orders are placed with suppliers one to two times per month, depending on order volume and product availability. All orders are processed only after full payment has cleared.

Products should be stored below 25°C, away from direct sunlight and heat, in line with supplier recommendations.

All deliveries are handled via The Courier Guy and are available within South Africa only. Courier fees include appropriate packaging to ensure products are protected during transit.

In certain areas deemed high-risk or high-cost by the courier, parcels may be sent via Locker-to-Locker or Kiosk-to-Kiosk delivery. This may also be arranged on request.

Due to the nature of wellness products and supplier ordering processes, no refunds, cancellations, or changes are possible once an order has been placed with suppliers. In the event of damaged or incorrect items, issues must be reported within 48 hours of delivery and will be assessed on a case-by-case basis in accordance with supplier and courier policies.

Customers are encouraged to remain in communication regarding their product use and wellness journey. Open communication supports responsible guidance and appropriate product use.

All products sold by Kuriosity Healed The Cat are intended for wellness support only and are not intended to diagnose, treat, cure, or prevent any disease. Customers are advised to consult a qualified healthcare professional before use.